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© 2024 NAAM. All Rights Reserved.
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Naam is firmly committed to the security and protection of the personal information of our Users and their contacts. This Privacy Policy describes how Naam will collect, use, share, and process personal information.
By accepting the Naam Privacy Policy and/or using the Services, you consent to the collection, use, sharing, and processing of personal information as described herein. If you provide us with personal information about someone else, you confirm that they are aware you have provided their information and that they consent to our use of it in accordance with this Privacy Policy.
You may opt out at any time to prevent further use of the information shared via the Services.
When you create a user profile in the Services and confirm being the holder of a certain number, Naam will collect the information provided by you. In order to create a user profile, you must register your first name, last name, and phone number. Additional information that may be provided at your option includes, but is not limited to, photo, gender, street address and zip code, country of residence, email address, and professional website. Naam may supplement the information provided by you with information from third parties and add it to the information you have provided, e.g., demographic information and additional contact information that is publicly available.
When you install and use the Services, Naam will collect personal information from you and any devices you may use in your interaction with our Services. This information may include e.g.: geo-location; your IP address; device ID or unique identifier; device manufacturer and type; device and hardware settings; SIM card usage; applications installed on your device; operating system; web browser; operator; IMSI (International Mobile Subscriber Identity); connection information; screen resolution; usage statistics; default communication applications; access to device address book; device log and event information; logs, keywords and metadata of incoming and outgoing calls and messages, including sender/recipient number, timestamp, and where you have set Naam as your default messaging application — the content of SMS/text messages, to the extent required to identify the sender, detect spam or fraudulent messages, and display messages within the app; depending on your settings, links or keywords extracted from message content sent by numbers outside your saved contacts for the purpose of spam and fraud detection; version of the Services you use and other information based on your interaction with our Services such as how the Services are being accessed (via another service, web site or a search engine); the pages you visit and features you use on the Services; the services and websites you engage with from the Services; content viewed by you; content you have commented on or sent to us; the search terms you use; content you have sent to us or Ads you see or engage with; other usage activity and data logged by Naam’s servers from time to time.
Some information, including, but not limited to, usage information and other information that may arise from your interaction with the Services, cannot be used to identify you, whether in combination with other information or otherwise and will not constitute personal information for the purposes of this Policy.
Naam.ai uses third-party gateways for payment processing which you need for purchasing plans. These payment gateways will handle all the transactions securely and comply with all the industry standards to protect your data.
When you make a purchase, we may collect certain information through these gateways such as transaction ID, email address, card number, name on the card, payment status to confirm and manage your subscription. Although, we do not store or have direct access to your card (credit/debit), or other sensitive payment information.
All payments are subject to the terms and privacy policies of the respective third-party payment providers. We recommend reviewing their policies to understand how your payment information is handled. If you have any concerns regarding payment security, please contact our support team.
You may provide us with your user identifier information regarding, or to enable your usage of, certain third-party services (together with a mapped photo where applicable) e.g. social networking services and payment services, in order for the Services to interoperate with such third-party services. You may use such third-party services to create your user profile or log in to our Services, share information with such third-party services, or connect your user profile with the respective third-party services. Such third-party services may automatically provide us with access to certain personal information retained by them about you (e.g., your payment handle, unique identification information, content viewed by you, content liked by you, and information about the advertisements you have been shown or may have clicked on) and you agree that we may collect, use and retain the information provided by these third-party services in accordance with this Privacy Policy. You may be able to control the personal information you allow us to have access to through the privacy settings on the respective third-party service. We will never store any passwords created for any third-party services.
Where the Naam mobile applications (“Naam Apps”) are obtained from sources other than the Apple App Store or Google Play, you may share the names, numbers, photos, Google IDs, and email addresses contained in your address book (“Contact Information”) with Naam by enabling the Naam Enhanced Search Functionality. Where the Naam Apps are obtained from the Apple App Store or Google Play, we do not share any user Contact Information. In addition to Contact Information, if you choose to activate the use of a third-party service, such as social network services, within the Services, Naam may collect, store, and use the list of identifiers associated with said services linked to the Contact Information in order to enhance the results shared with other Users.
Please note that no contact information other than the phone numbers and their attached names, photos, Google IDs, and email addresses will be collected and used from your address book. Other numbers or information that may be contained in your address book will be filtered away by our safety algorithms and will therefore not be collected by Naam. Please also note that you can always choose not to share Contact Information with Naam, and if you have shared such information and change your mind at a later stage, you can delist your number or opt out to render your entire Contact Information unavailable for search in the Naam database.
You may provide us with various information in connection with your interaction with our Services. For example, you may, through tagging functionality, associate a phone number that is not registered in the Naam database or belongs to a User with a business or name, and you may report a phone number as spam or some other attribute to be included in spam-blocking directories. Naam may also, from time to time, offer you the opportunity to provide information on your experience from using the Services or to participate in contests, surveys, or other promotions. Naam will collect the information you provide in connection therewith, as well as any other information you provide through the Services or when you communicate or interact with us.
We collect the following data from you:
Caller Information: For caller ID purposes, we collect the caller's phone number. Naam also collects the additional categories of information described in Section 1.2 above and, where You enable the default messaging feature, the message-related information described in Section 1.9.
Device information: We may collect information about your device, such as the device type, operating system, and unique device identifiers.
We use your data to:
Display caller identification information when you receive a call.
Enhance app functionality, improve the user experience, and develop new features.
We do not share your personal data with third parties without your explicit consent, except as required by law or to comply with a legal obligation. We may use third-party service providers to support our app's functionality, but they are contractually bound to protect your data.
The app may request the following permissions:
Contact permission: Used to provide contact information and the caller's name.
Call permission: Used to manage your calls.
Notification permission: Used to notify you about your call and show status.
Read call logs: Used to display your call history with spam filtering.
Location permission: Used to provide location-relevant caller ID, spam-detection, and (where applicable) advertising features, as described in Section 1.2. This permission is optional where the underlying feature is optional.
SMS/Messages permission (default SMS app role): Requested only if You choose to set Naam as Your default messaging app. Used to display sender identification and spam/fraud warnings on messages, and to let You send, receive, and manage messages from within the app. This permission is optional; Naam’s caller ID and spam-call features work without it and can be revoked at any time via Android’s default-app settings.
These permissions are also used to help personalize ads based on your app usage.
For example, your call logs and device identifiers may be accessed by our advertising SDKs (such as
AdMob) to detect fraud and ensure safe ad delivery.
We only request permissions that are necessary for app functionality and ad-supported features. You can disable specific permissions at any time through your device settings.
In-App Disclosures:
At the time of requesting sensitive permissions (e.g., Contacts, Call Logs, SMS/Messages, or default
messaging app role), the app will display an in-app dialog explaining why the permission is needed and
how the data will be used, including for advertising purposes where applicable.
These disclosures comply with Google Play’s Data safety and AdMob policies.
Our app uses Google AdMob and other third-party advertising partners to serve ads. These partners may collect and use data such as your device information (e.g., device ID, IP address), location, and usage data to display relevant advertisements within our app.
By using our Services, you agree to the use of your data by AdMob as outlined in Google’s Privacy & Terms. We may also share anonymized data with these partners to improve ad targeting and relevance.
If You choose to set Naam as Your default messaging application on Android, You grant Naam the system-level permissions Android requires for that role, including the ability to read, send, receive, and manage SMS and MMS messages on Your device. Naam uses this access solely to: (a) display sender identity and spam/fraud indicators on incoming messages; (b) send and receive messages You compose or receive through the app; (c) maintain and improve community spam-message detection; and (d) allow You to manage your messages within the app.
Message content transmitted to and stored on Naam’s systems is encrypted in transit and at rest. Access to stored message content is restricted to a limited number of authorized personnel and automated systems strictly for the purposes described in this Section.
Naam does not read, review, or monitor the content of Your messages for any purpose other than those stated above, and does not use message content for advertising personalization. Messages are retained on Naam’s systems only for as long as needed to deliver them to You or, where you have enabled spam reporting, to maintain the community spam directory; message content is not otherwise retained or shared with third parties.
You may remove Naam as Your default messaging app at any time through Android’s Settings > Apps > Default Apps menu, or from within the Naam app. If you do so, Naam will stop receiving new SMS/MMS content going forward. Once You remove Naam as Your default messaging app, Naam app will not access your messages. We do not store any data that is associated with your messages.
Naam may use the personal information collected to provide, maintain, improve, analyze, and personalize the Services to its Users. More specifically, Naam may use such information to:
We may use the collected information to comply with applicable laws to enforce our agreements and protect and defend the rights or safety of Naam, its Users, or any other person and verify provided User profile information with third-party providers and ensure technical service functionality and data accuracy, perform trouble-shooting and prevent or detect fraud, security breaches or illegal activities.
In addition to the sharing and disclosure of personal information that is included as part of the functionality of the Services as described in section 2 above, Naam may disclose personal information if we believe such action is necessary to:
We transfer information to trusted vendors, service providers, and other partners who support our business and Services, such as providing technical infrastructure services, bug testing, analyzing how our Services are used, measuring the effectiveness of Services and Ads, as well as potential partners who may wish to work with us to provide other services. Naam will always require these third parties to take appropriate organizational and technical measures to protect personal information and to observe applicable legislation.
Naam may also share personal information with third-party clients, agencies, and networks. Such third parties may use this information for analytical and marketing purposes, including but not limited to providing measurement services, fraud detection, targeted ads, for improving their products and services. The information may be collected by such third parties by use of cookies or similar technologies.
We may disclose and transfer your Information to our associated or affiliated organizations or related entities and to any third party who acquires our business, whether such acquisition is by way of merger, consolidation, or purchase of all or a substantial portion of our assets.
We share certain non-personally identifiable data (such as user engagement metrics and device identifiers) with our advertising partners, including AdMob, for the purpose of delivering targeted advertisements. These partners may use technologies like cookies or SDKs to collect information directly from your device. Message content accessed through the default messaging app role is not shared with AdMob or any other advertising partner under any circumstances; only non-content metadata described in Section 1.2 may be used as set out above.
Naam does not sell personal information, including message content, to third parties.
Such data is used to:
You can learn more about how Google uses this data by visiting Google's Ad Policies.
If a User chooses to disable the Enhanced Search Functionality, the Contact Information made available by that User is disabled and will thereafter not be available for search in the Naam database. If any person does not wish to have their name and phone numbers made available through the Enhanced Search or Name Search functionalities, they can exclude themselves from further queries by notifying Naam via its website at Naam.ai or as set forth in the contact details below. You acknowledge and agree that Naam may keep and process personal information related to such a request in order to be able to honor the request.
In order to provide the Services, Naam will transfer, process, and store personal information in a number of countries, including but not limited to India, and may also use cloud-based services for this purpose. Naam may also subcontract the storage or processing of your information to third parties located in countries other than your home country. Information collected within one country may, for example, be transferred to and processed in another country, which may not provide the same level of protection for personal data as the country in which it was collected. You acknowledge and agree that Naam may transfer your personal information as described above for purposes consistent with this Privacy Policy. We take all reasonable precautions to protect personal information from misuse, loss, and unauthorized access. Naam has implemented physical, electronic, and procedural safeguards in order to protect the information, including that the information will be stored on secure servers and protected by secure networks to which access is limited to a few authorized employees and personnel. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
In the event of a personal data breach that is likely to affect You, Naam will notify the Data Protection Board of India and affected Users as required under applicable law, and will take reasonable steps to mitigate the impact of the breach.
Naam may, on its own initiative, or at your request, replenish, rectify, or erase any incomplete, inaccurate, or outdated personal information retained by Naam in connection with the operation of the Services. When required by applicable law, you have the right to know what personal information is stored about you and to have any such information corrected or deleted on your request. See contact details below.
As a Data Principal under the Digital Personal Data Protection Act, 2023 (“DPDPA”), You have the right to: (a) obtain a summary of the personal data Naam holds about You and the processing activities undertaken; (b) request correction, completion, or updating of Your personal data; (c) request erasure of Your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements; (d) withdraw consent at any time, as easily as it was given; (e) nominate another individual to exercise these rights on Your behalf in the event of death or incapacity; and (f) file a complaint with Naam’s Grievance Officer, and thereafter with the Data Protection Board of India if unresolved. Naam will respond to verified requests within the timelines prescribed under applicable law.
Services are not intended for, and may not be used by, anyone under 18 years of age. Naam does not knowingly collect personal information, including through the default messaging feature, from anyone under 18. We encourage parents and guardians to be involved in the online activities of their children to ensure that no personal information is collected from a child without their consent.
Naam may at any time, with or without a separate notice, change this Privacy Policy, and you are encouraged to review this Policy from time to time. In case of substantial changes, Naam will notify the Users by push notice or via notice in the Services. Your continued use of the Services after a notice of changes has been communicated to you or published on our Services shall constitute consent to the changed policy.
As described in our Cookie Policy, we use cookies, web beacons, flash cookies, HTML 5 cookies, pixel tags, and other web application software methods, including mobile application identifiers, to help us recognize you across the Services, learn about your interests both on and off the Services, improve your experience, increase security, measure use and effectiveness of the Services. You can control Cookies through your browser settings and other tools. By interacting with the Services, you consent to the use and placement of Cookies on your device in accordance with this Privacy Policy, which by reference incorporates our Cookie Policy.
If You have any additional questions about Naam’s Privacy Policy or want to make a request regarding certain personal information, You are encouraged to contact Naam. The contact information is:
Naam,
A Product of Naam Intelligence Pvt Ltd.
IT 10 RIICO Industrial Area, Jaipur, Rajasthan, India.
You can also send Your enquiries (including in relation to any grievances) to our Grievance Team at:
[email protected] +91-978-310-5333
We will acknowledge grievances within 24 hours and aim to resolve them within 15 days.
For data privacy-related questions or requests (including ad data usage), you may contact our Grievance Officer at:
[email protected] +91-978-310-5333
Please note that opting out does not remove ads but may reduce their relevance.
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